Policies

Response Hours

Monday-Saturday

9am-6pm

Turn Around

1-8 weeks

Hand-made crochet items are time-consuming. Delivery times are not confirmed unless a payment has been made. You will be made aware if your turn around has to be extended. We ask for your patience during order preparedness.

Payment Methods

Cash App: $toucutestylezllc

Contact us for more options.

Include shipping address, first and last name, and your order number.

Shipping

Shipping address can not be changed once it is shipped. Tracking numbers are provided by USPS.

We are not responsible for orders after mailing.

Please contact USPS for delivery details.

Refunds/Cancellation 

Refund request will be reviewed, and finalized to my discretion. Please maintain professional and respectful communication during this process.

 

Rush Orders

Fees are to be determined. Orders are in high demand. It is rare that we will accept rush order request.

Sizing*

*Mandatory for customized orders

Orders are made to the customers request. For best sizing please provide your body measurements (height bust, waist, leg length, sleeve length).

Ex: Customer request a small top. I will make a small top.

 

Custom Orders

Items that aren't on our social media/site is considered a custom order. A schedule consolation is required after your payment.